Neoliberalism and State Modernization in Chile: Rise of the Electronic Government and social inequality

Abstract

This paper intends to explore, the incidence of neoliberalism in the changes experienced by the Chilean State during the last decades. Special attention is paid to the incorporation of the Internet and its digital tools in the
management of public services, and how a new form of relationship between the state and citizens is configured in the context of the electronic government. At the beginning of the text, the emergence of neoliberalism is characterized as a current of political and economic thought, and then its implementation in Chile is analyzed. Afterwards, the transformations experienced by the state are
examined, within the framework of the modernization of public management. Finally, the emergence of new forms of inequality among citizens regarding access to government services available online is addressed.